# Shaping the Future of Urban Living: Career Opportunities at Sinar Mas Land
Sinar Mas Land stands as a titan in the Indonesian property sector, serving as the powerhouse behind the Duta Pertiwi network. Since its inception in 1987, the company has consistently redefined urban development, pushing the boundaries of creativity and innovation. From high-end apartments and commercial office towers to integrated industrial zones and expansive city developments, Sinar Mas Land has played a pivotal role in shaping the modern Indonesian landscape.
The crown jewel of their portfolio remains Bumi Serpong Damai (BSD City). Launched in 1989, this flagship project has evolved into the nation’s most successful self-sustained township, securing its position as a high-value entity on the Indonesia Stock Exchange. Beyond residential success, the company revolutionized the retail sector through the International Trade Center (ITC) concept. By mastering the strata title sales model for retail spaces, they successfully scaled the ITC footprint across the archipelago, establishing thriving business hubs in major cities.
## Join Our Dynamic Team: Customer Service Coordinator
As we continue to expand our vision, Sinar Mas Land is seeking a dedicated and professional Customer Service Coordinator to be based in BSD City. We are looking for a proactive leader who is passionate about delivering service excellence and enhancing the customer experience within our world-class developments.
Key Responsibilities
In this pivotal role, you will be the heartbeat of our service operations, ensuring every interaction aligns with our high standards. Your core duties include:
* Operational Oversight: Managing daily customer service workflows to ensure consistency and service quality.
* Conflict Resolution: Coordinating and dispatching customer feedback and complaints to the relevant departments to ensure swift, effective solutions.
* Performance Tracking: Monitoring customer transactions against established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Analytical Reporting: Compiling performance metrics and providing actionable insights to drive continuous improvement across our service infrastructure.
Professional Qualifications
To thrive in this position, candidates should possess a blend of leadership maturity and industry-specific expertise:
* Education: A Bachelor’s degree in Communication, Management, Business Administration, or a relevant discipline.
* Experience: A minimum of 2–3 years of professional experience in customer service or hospitality, with at least 1 year spent in a supervisory or leadership capacity.
* Industry Knowledge: Prior experience in the property sector—particularly within CR/TR functions—is highly advantageous.
* Communication Skills: Fluency in English (written and verbal) is required, along with a strong customer-oriented mindset and interpersonal finesse.
* Technical Proficiency: Must be highly competent in Microsoft Office applications.
* Commitment: Must be willing to be based permanently in BSD City.
## Recruitment Transparency Notice
Sinar Mas Land is committed to a fair and merit-based hiring process. Please be advised that the company will never request payment or financial compensation at any stage of the recruitment process. Only applicants who meet the specific requirements will be contacted for further assessment. Stay vigilant and ensure you only communicate through official company channels.