# PT Infomedia Nusantara (Telkom Group) Career Opportunity: Call Center Agent Position in Semarang
Navigating your career path toward a reputable organization can unlock unprecedented professional growth. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group specializing in digital media, advertising, and customer relationship management, is currently opening its doors to ambitious talent. Established in 1975 as Indonesia's pioneering telephone directory provider, the company has evolved into a powerhouse operating across three core business pillars. Today, it stands as an industry leader driven by innovation and exceptional service delivery.
If you possess a passion for communication and customer satisfaction, this career opening offers an ideal platform to elevate your professional journey within a dynamic corporate environment.
## Overview of PT Infomedia Nusantara
Tracing its roots back to the publication of the iconic Telkom Yellow Pages, PT Infomedia Nusantara is jointly owned by PT Telkom Indonesia (Persero) Tbk, holding a 51% majority stake, and PT Multimedia Nusantara, which commands the remaining 49%. Over the decades, the organization has transformed seamlessly from a traditional print publisher into a cutting-edge provider of Business Process Management (BPM) and customer management solutions. Joining this Telkom Group ecosystem means becoming part of a forward-thinking culture that prioritizes digital transformation, employee development, and nationwide connectivity.
## Current Job Vacancy: Call Center Agent (Semarang Placement)
PT Infomedia Nusantara is actively seeking dynamic, articulate, and customer-centric individuals to fill the role of Call Center Agent based in Semarang.
In this capacity, you will serve as the frontline representative of the organization. Your primary mission is to handle incoming inquiries, deliver accurate information, and resolve customer complaints with empathy and efficiency, ensuring that every user enjoys a seamless brand experience.
Key Responsibilities
* Deliver exceptional customer service by addressing inbound inquiries promptly and professionally.
* Manage and resolve customer complaints systematically, ensuring satisfactory outcomes.
* Maintain accurate records of customer interactions within the designated database.
* Collaborate effectively with internal teams to escalate and resolve complex issues.
Candidate Qualifications
To ensure a strong fit for this role, applicants must meet the following criteria:
* Educational Background: Minimum Diploma (D3) degree from a State University (PTN) with a minimum GPA of 2.75, or from a Private University (PTS) with a minimum GPA of 3.00.
* Age Limit: Maximum 30 years old (applicable to both male and female candidates).
* Communication Skills: Possess excellent verbal communication skills that are clear, articulate, and easily understood.
* Teamwork: Proven ability to collaborate harmoniously within a diverse team.
* Technical Proficiency: Computer literate with the capability to navigate various software applications smoothly.
* Multitasking: Capable of managing multiple tasks simultaneously in a fast-paced environment.
* Flexibility: Willing to work under a shifting schedule system.
* Language Proficiency: Basic to functional command of the English language.
* Work Location: Semarang, Central Java.
## Why Build Your Career with the Telkom Group?
Working within the Telkom Group umbrella provides employees with distinct advantages. Beyond competitive compensation structures, you will gain exposure to industry best practices, comprehensive training programs, and a structured career progression path. The collaborative work environment encourages continuous learning, allowing you to sharpen your interpersonal, problem-solving, and digital competencies.
## Application and Preparation Tips
Securing a competitive role requires careful preparation. Before submitting your application for the Call Center Agent position at PT Infomedia Nusantara, consider the following steps to maximize your chances:
1. Update Your Resume: Tailor your CV to highlight relevant customer service experience, computer proficiency, and communication skills. Ensure your GPA and educational credentials are clearly stated.
2. Prepare Supporting Documents: Gather scanned copies of your diploma, academic transcript, ID card, and recent photographs.
3. Practice Verbal Communication: Since the role heavily relies on phone interactions, practice articulating your thoughts clearly and maintaining a calm, professional tone.
4. Familiarize Yourself with Shift Work: Understand the demands of working in a rotation-based schedule and highlight your adaptability during interviews.
Seize this opportunity to become an integral part of PT Infomedia Nusantara and take a significant leap forward in your professional career within Indonesia's leading telecommunications ecosystem.