# Career Opportunity: Become a Customer Service Professional at TIKI Karawang
Since its inception in 1970, PT Citra Van Titipan Kilat, widely known as TIKI, has solidified its reputation as a cornerstone of Indonesia’s logistics and courier industry. With over five decades of expertise, the company has mastered the art of reliable, secure, and rapid delivery services. Today, TIKI operates an expansive network that spans 69 major cities, supported by a robust infrastructure of over 500 representative offices, 3,200 retail outlets, and a dedicated team of 12,000 professionals. Under the guiding philosophy of “Paketmu Duniaku,” TIKI remains committed to evolving alongside modern needs, ensuring that its logistics solutions remain both adaptive and deeply connected to the communities it serves.
## Join Our Dynamic Team in Karawang
TIKI is currently seeking a highly motivated and service-oriented individual to join our team as a Customer Service representative in the Karawang region. This role is perfect for a candidate who thrives in a fast-paced environment and is passionate about providing world-class support to a diverse clientele.
Core Responsibilities
As a member of our front-line team, you will act as the face of TIKI, ensuring that every customer interaction reflects our core values. Your primary duties will include:
* Professional Excellence: Maintaining a consistently positive, empathetic, and professional demeanor during every customer engagement.
* Conflict Resolution: Actively listening to customer feedback, addressing concerns, and providing timely, effective solutions to resolve complaints.
* Product Expertise: Developing a deep understanding of TIKI’s full range of services to provide accurate and helpful information to our users.
* Service Advocacy: Prioritizing customer satisfaction by delivering high-quality support that builds long-term loyalty.
Essential Qualifications
To be considered for this position, candidates must meet the following criteria:
* Gender: Female.
* Age: Between 18 and 25 years old.
* Location: Current resident of Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Proficiency in basic computer operations.
* Soft Skills: Strong communication abilities and a proactive, problem-solving mindset.
## How to Apply
If you possess the passion and skills to excel in this role, we invite you to submit your formal application. Please send your updated CV and cover letter to our recruitment team via email at [email protected].
Important Email Submission Guideline: To ensure your application is processed correctly, please use the following subject line format: Name_Customer Service.
*
Security Notice: PT. TIKI KARAWANG UTAMA conducts its recruitment process with total transparency. We do not charge any fees to applicants at any stage of the hiring process. Please remain vigilant against potential fraudulent activities or individuals claiming to represent TIKI while requesting payment.