# Shape Your Career in Capital Markets: Customer Service Officer at PT Danareksa Sekuritas
Stepping into the financial sector requires joining an institution that values innovation, resilience, and growth. Established on July 1, 1992, PT Danareksa Sekuritas has long stood as a trailblazer in Indonesia's capital market. Following its strategic acquisition in December 2018, the firm operates proudly as a subsidiary of PT Bank Rakyat Indonesia (BRI)—holding a 67% stake—alongside PT Danareksa (Persero) with the remaining 33%.
Licensed and supervised by the Financial Services Authority (OJK), the company offers comprehensive financial advisory, underwriting, brokerage services for stocks and bonds, and mutual fund distribution. Beyond the accolades and market presence, working here feels entirely unique. The corporate culture thrives on dynamism, collaboration, mutual trust, and a deep respect for diverse perspectives. If you are eager to build a meaningful career in a high-performing environment, read on to explore this exciting opportunity.
## Key Responsibilities of the Customer Service Officer
As the primary touchpoint for clients, the Customer Service Officer plays an essential role in bridging the gap between investors and financial solutions. Daily duties are structured to maintain operational excellence and superior client satisfaction:
* Client Consultation: Deliver precise, transparent information regarding company offerings, financial services, and standard capital market procedures to both retail and prospective clients.
* Account Lifecycle Management: Oversee the opening, verification, and administrative upkeep of securities accounts, ensuring strict adherence to documentation protocols.
* Inquiry & Conflict Resolution: Manage client queries, special requests, and formal complaints across multiple communication channels, including email, telephone, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—such as operations, compliance, and sales—to fast-track resolutions and streamline service delivery.
* Regulatory Compliance: Ensure every client interaction and administrative process rigidly complies with internal Standard Operating Procedures (SOPs) and OJK capital market regulations.
* Record Keeping: Maintain accurate, secure, and up-to-date client archives and transaction logs in alignment with corporate compliance frameworks.
## Candidate Qualifications and Requirements
To thrive in this fast-moving sector, candidates must possess a blend of technical capability, regulatory credentials, and interpersonal finesse. The ideal profile encompasses the following criteria:
* Educational Background: Hold a Bachelor’s degree from an accredited university in any discipline, with a strong preference for Finance, Economics, or Business administration.
* Industry Experience: Previous professional background in customer service within the securities, banking, or broader capital market sector is a distinct advantage.
* Mandatory Certification: Must possess an active WPPE (Wakil Perantara Perdagangan Efek) license issued by the OJK, or successfully passed the WPPE examination.
* Financial Literacy: Demonstrate a fundamental to intermediate grasp of capital market instruments, including equities, mutual funds, and fixed-income bonds.
* Communication Mastery: Exceptional verbal and written communication skills paired with a natural predisposition toward client advocacy.
* Technical Proficiency: Solid working knowledge of Microsoft Office applications, specifically Excel, Word, and Outlook.
* Behavioral Competencies: Capable of thriving under pressure, managing concurrent responsibilities, and maintaining meticulous attention to detail in a high-stakes environment.
Take the next bold step in your professional journey and become an integral part of a collaborative team dedicated to shaping the future of Indonesia’s financial landscape.